We value our good reputation. 3 to give us a chance to address your concerns. LIDS FASTENED WITH PLASTIC SPRING CLIPS - STEEL BUCKLES ARE FOR SHOW ONLY. STUDS HAVE SOME SURFACE RUST, SOME POPPERS DO NOT "POP" CLOSED. LOOKS LIKE A HEAT MARK ON UNDERSIDE ONE BAG (PICTURE MAKES IT LOOK BETTER THAN IT IS), SEAM ON OTHER PANNIER DAMAGED. THERE ARE NO STRAPS INCLUDED TO CONNECT TWO BAGS TOGETHER ACROSS SEAT. ONE OF THE EAGLE MOTIFS IS HELD ON WITH A CABLE-TIE. APPROXIMATE EXTERNAL MEASUREMENTS: 18" LONG, 10.5" HIGH, 7 WIDE. Service items not guaranteed, unless specifically stated ...